Support Engineer Tier 1 Bellville Cape Town

Our client is looking for a Support Engineer TIER 1 with 3 years’ experience especially in Microsoft 365 and must be certified. Must be able with installing and supporting of Microsoft Office 365 and Azure. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.

Salary Negotiable – Office bound job in Bellville  

 Min Qualifications and requirements

• A MCP/A+/N+/Microsoft 365 Certified Administrator or equivalent qualification.
• Microsoft 365 Certified Administrator – ESSENTIAL A MUST HAVE
• A minimum of 3 years’ experience in a desktop support/Tier 1 IT Support Engineer environment.
• A minimum of 3 years’ experience with installing and supporting Office 365 and Azure
• A minimum of 3 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices

Responsibilities

• Administering and Supporting Microsoft AD and/or Entra ID.
• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Installing and supporting desktop operating systems.
• Installing and supporting Office365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Creates/amends/deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots Office 365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.

• Attends meetings and updates documentation accurately when required.

FROGG Recruitment